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CyReport

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CyReport

Empower workers with dashboards, alerts, advanced analytics and reporting.

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Advanced analytics and reporting

CyReport is aimed at business users who require an easy-to-use workplace analytical and reporting solution to provide business insights into your productivity, interactions, trends, call quality, call queues, communication costs and much more.

What gets measured gets managed. CyReport helps you monitor the Key Performance Indicators that drive your business and test the impact of strategies to improve them.

Screenshot of CyReport in the Microsoft Teams interface.

Customers love CyReport

“I gave up on Power BI, CyReport had it all out of the box and I can customise my dashboards and reports so much easier”
You can be up and logging your performance metrics in minutes
What gets measured gets managed, its so important for our business improvements
CyReport tells us how many of our staff’s calls are going to voicemail
CyReport shows us how many of our customers hung up before we answered them
CyReport gives us a dynamic list of all the abandoned callers for us to call back
CyReport grows with us, as we learn we want to know more

Get informed on the who, when and how, of your communications, customer services performance, and more

Use CyReport Designer to create your own reports & dashboards or select from the included professional templates

Share contextual reports & dashboards with team members

Powerful Dashboards

Out of the box templates or create your own with our powerful dashboard designer
Wide range of data widgets & tools
Customisable alert thresholds management and send via adaptive cards, emails and/or SMS

Powerful Reports

Out of the box templates or create your own with our powerful reports designer
Wide range of graphical charts & tools
Powerful filters and smart selection data management

Access more recurring revenue and professional services with your customers by offering Cytrack CyReport Reporting & Analytics

Advanced analytics and reporting

What gets measured gets managed. CyReport helps you monitor the Key Performance Indicators that drive your business and test the impact of strategies to improve them.

Massive opportunity

By integrating our reporting analytics solution, partners can potentially reach a wider audience.

Elevate your market positioning

Associating our reporting analytics solution with your offerings provides unique selling points, differentiating your offerings and gaining a competitive edge in the market.

Improved Productivity

By providing our reporting analytics solution, our Partners enhance the productivity of your clients. You become a one-stop platform for both collaboration and data analysis, reducing the need for multiple vendors.

Sustained professional service revenues

Are driven by customers’ continuous desire to progress with CyReport. As their knowledge grows, so does their appetite for more intricate dashboards and comprehensive reports to analyze and report on business performance.

Security and Compliance

Leveraging our security features ensures that our reporting analytics solution adheres to stringent security and compliance standards. This reassures partners and customers regarding data protection and regulatory requirements.

Cross-Sell Opportunities

Open up opportunities for cross-selling other Cytrack products and related solutions. Partners can explore synergies and present a holistic suite of solutions to customers.

Customer Satisfaction and Retention

Offering our comprehensive reporting analytics solution enhances customer satisfaction. It meets customers needs for a consolidated platform and fosters long-term relationships, potentially leading to increased customer retention rates.

Evolve alongside your clients

We offer a highly adaptable suite of modular applications that customers can seamlessly integrate as they advance in sophistication.

Market Positioning and Competitive Edge

Our reporting analytics solution is a premium solution that's AI-enabled, so users can chat with CyReport, removing the need to create filters and views manually.

Co-branding Portal

Add your business logos to our apps for differentiation and corporate standing.

Differentiate - yourself by showcasing deeper expertise in Partner solutions.

Cytrack Partner Engagement

- Deployment Training Programs
- Marketplace lead referrals
- Partner Micro Site
- Sales, Marketing, Deployment & Support materials & documentation
- Case Studies
- Demo Movies and Partner not-for-resale license programs
- Cytrack personal Partner Account Managers